FAQ

Shipping

At this time, we do not ship internationally.

All items that we ship to you are fully insured during transit and require an adult signature on delivery. The delivery requires a signature from the person who placed the order or someone else that you assign to collect (A valid ID may be required). Please note that additional charges may accrue in case of further delivery attempts.

All purchases made from ashinyc.com arrive in a signature ASHI Black Jewelry Box.

Yes, you can add a gift message during the checkout process. We will add this gift message inside the packaging of the jewelry item.

Yes, you can check the status of your order online anytime on ashinyc.com. You may log into your ASHI account, click on My Orders, and see all your pending and shipped orders. If you do not have an ASHI Account, please go to My Orders, plug in the order confirmation number we sent in your order confirmation email, and see the status of all pending and shipped orders. We will post updates regarding your order status, including when your item(s) ship, to the email address you provided when placing the order. For any questions regarding your orders placed on ashinyc.com, please email us at customerservice@ashinyc.com, and we will get back to you ASAP. If you placed an order through an authorized retail partner, you might contact them directly for any updates related to that order so made.

Yes, we provide insured delivery of our products to military APO's via US Postal Service Registered Mail. However, depending on the restrictions so applied, the order may take up to 21 days to get delivered, so it’s best suggested considering this and placing an order in advance.

Yes, all items are available for in-store pick up if you have an authorized ASHI retail partner within 50 miles radius of your location. If the store does not have the item in stock that you ordered, ASHI will ship it to the store. Once the order has been received by the retailer, you can go pick it up. You can check the status of your order by putting in the order confirmation number here My Orders. You can also log into your ASHI account and click on My Orders to see the status of when you can pick up your jewelry.

Suppose there is no authorized ASHI Retail Partner within a 50-mile radius of your location. In that case, ASHI will directly ship the product to you, and there will be no store pick up facility available. For any questions, please contact your preferred ASHI Retail Partner or directly email ASHI at customerservice@ashinyc.com. You can also talk with a representative using the chat feature on our website.

All the standard products so being sent are packaged inside the ASHI black jewelry box.

Return and Exchange

If you select an Authorized Retail Partner while purchasing through ashinyc.com, the retailer would be your point of contact for any services, exchanges, and returns. Please contact that retailer directly, and they will be happy to assist you.

If you purchased an item directly from ASHI, you would have to return it to our corporate office. Please read our Return Policy for the same. There is no exchange policy for items purchased directly from ASHI. If you like another jewelry piece on our website after you have already made a purchase, return your original item to us within 30 days of the purchase, and place a new order on our website for the new thing you would like to have.

If you select an Authorized Retail Partner while purchasing from ashinyc.com, that retailer would be your point of contact for any services, exchanges, and returns.

You can visit the store and ask for assistance. For purchases made directly through ASHI, you cannot return the item to a local retailer. You will have to ship the item back to our corporate office. Please read our Return Policy for details.

For all purchases made through ASHI directly, customers are responsible for return shipping postage costs.

Our Quality Control Team carefully inspects and evaluates the product for any damages at the time of return. The return process is initiated once it is approved by the Quality Control Team, a confirmation of which is also sent to you at your registered email address. We will process the return and issue back a refund to the original payment method so chosen by you at the time of purchase. The refund can take up to 7 business days to show up in your account (depending on your preferred mode of payment).

Orders

For purchases made via ASHI Authorized Retailer, you can contact the retailer directly, and they will help you with resizing. In case if the purchase is made directly from ASHI, please contact our customer services team, and they will guide you with the next steps.

Yes, we are required by law to charge state and local taxes (based on each state policy) for orders shipped to states where we conduct business. You will be shown your estimated sales tax (if applicable) during the checkout process, prior to submitting your order.

We have partnered with Zillion to offer you the best Jewelry Insurance in the industry. Please visit their website www.myzillion.com to see more details.

Payments

We accept the following forms of payments for orders placed on ashinyc.com - American Express, Visa, Mastercard, Discover and PayPal. This information is secure and cannot be accessed by anyone else other than you. For security reasons, we need your billing address on file with your credit card company to exactly match your shipping address. If you would like to ship your item to an alternate address, please ask your credit card company to add that address in your file for faster processing. The processing of your order might get delayed if these two addresses are different.

Yes, ASHI, offers a robust and convenient Buy-Now Pay-Later financing option with Affirm.

IF YES
You can use Affirm financing payment plans at any of ASHI's Authorized Retail Stores.

In case if your order gets cancelled for some reason from our end, we will send you a prior notification at your registered email specifying the same. However, in case if you do not receive timely refunds on the canceled orders, reach us at customerservice@ashinyc.com, and we will be happy to help.

Repair and Care

We offer a 1-year limited warranty on all ASHI items for manufacturing defects. Kindly review our Warranty Policy for more details.

Please contact your preferred retailer for updates regarding the repair of your jewelry pieces. For items shipped directly back to ASHI for repair, email us at customerservice@ashinyc.com, and we will get back to you with the update.

In-Store and Virtual Preview

You may visit any of our 1,000+ Authorized Retail Partners in the US and preview any piece of jewelry you like on our website. There is no obligation to buy. Please visit the In-Store Preview page for details.

There is absolutely no cost for this service. No pressure and no commitments. You will not be required to give any payment information for this service.

Our Retail Partners carry a vast selection of jewelry, but sometimes they might not have the jewelry piece you would like to see in their store at a given time. ASHI will ship the jewelry piece to the store free of cost within 5-10 business days for you to visit and view. If the piece is available in the store, our Retail Partner will let you know and you can visit them anytime you want to view it.

Simply browse the ashinyc.com website, select the item you would like to see, click on the In-Store preview button on the product page, and submit your request to view. Your preferred ASHI Authorized Retail Partner will contact you with further information. If the product is available in their store, you can visit anytime to see; otherwise, ASHI will ship it to the store free of charge within 5-10 business days.

Yes, please contact the respective assigned ASHI's Authorized Retail Partner to change the date or time you would like to visit. They will do their best to accommodate your request.

Absolutely not! You do not have to make any purchase during the In-Store Preview Appointment. It's a no strings attached visit.

Once you submit the In-Store preview request, one copy will come to ASHI, and another copy will go to the Retail Partner you select while filling the form. ASHI will send you a confirmation email about receiving your request. Our Retail Partner will directly contact you at your preferred method of contact to book an appointment for you to visit their store. You will have a week to visit the store for the preview. Once the week is over, and no purchase is made, the jewelry piece will be returned to ASHI.

No worries! You have no obligation to purchase the jewelry piece that you see in your preview. Your chosen retailer can assist you in finding another jewelry piece for previewing.

Others

ASHI has partnered with over 1,000 Independent Jewelry Retailers across North. We pride in our Retail Partners giving exceptional service to all ASHI customers. They will personally assist you in choosing the perfect piece of jewelry for yourself or your loved ones.

The personal information that you provide (the contact details such as name, address, phone number, email) will only be shared with ASHI's Authorized Retail Partners to assure best-in-class services provision. We respect our customer's privacy and data confidentiality, and do not share your details with third-party vendors or authorities.

We make every effort to ensure accurate pricing of all jewelry items on ashinyc.com, but variations may occur in pricing based on size, modifications, metal selection, and other design considerations. We reserve the right to modify pieces at any time, without any written notice or other notification.

You may visit any of our 1,000+ Authorized Retail Partners across the US and preview any jewelry you like on our website. Feel free to use the FIND STORE section to locate your nearest ASHI Authorized Retail Partner. There is no obligation to buy. Please visit the In-Store Preview page for details.

Yes, we take all steps to ensure that conflict diamonds do not enter our inventory. We source all our natural and precious metals ethically and sustainably and have a zero-tolerance policy toward conflict diamonds.

Every Jewelry piece on ashinyc.com has the diamonds, metal, and center stone information mentioned on the detail page for each product.

For any additional questions, please email us at customerservice@ashinyc.com, and we will get back to you as soon as possible. You can also connect with us at any time via the LIVE CHAT feature as available on our website.